Dear valued customer,
We at RLC Labs want to thank you for your patience as we completed some necessary infrastructure upgrades. These upgrades included moving to a larger facility, implementing new technology, and refining our processes. As many of you know by now, these upgrades unfortunately played a role in the backorder of Nature-Throid, WP Thyroid, and Westhroid. But, as many of you may have suspected, the upgrades were not the only factor in the backorder. In the last few years, we started experiencing some major hurdles in obtaining a key raw material. These hurdles disrupted our ability to not only keep up with the growing demand for our medications, but to also keep them cost-effective. We ate burgeoning costs for as long as we could and had minimal price increases compared to others, but the path was unsustainable. This information was kept under wraps for the protection of our patients. Quite frankly, we were afraid that if we spoke out about these issues, we would be cut off from our supply and left unable to produce any medication at all. We are happy to report, though, that we now have new partners and the materials needed to ensure fulfillment of all backorders and uninterrupted, ongoing full-scale production. Despite rumors, we ARE manufacturing and are NOT going out of business. We are working day and night to get back to our usual pace and expect to start shipping in the next two weeks. Strengths are being prioritized by highest demand, starting with Nature-Throid 1 grain, and medications will be released in all counts: 30s, 60s, 90s, 100s, and 1000s. We will be sharing more details as they become available, including production updates and shipping timeframes. We sincerely apologize for the strain this backorder has caused for our customers and patients and greatly value your continued support. Every effort is being made to get all strengths stocked as quickly as possible while still adhering to our strict quality standards – our medications are not released outside of +/-2% variance between T4 and T3, while the industry allows for a monograph discrepancy of +/-10%. Nature-Throid, WP Thyroid, Westhroid and our supplements, i-Throid and a-Drenal, are still proudly sourced and made in the U.S., unlike some others, and will still have the same low prices and high quality you have come to know and trust. i-Throid and a-Drenal are not impacted by the backorder and full stock of both are available. Comments are closed.
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